Overview
General policy agreement
This Refund Policy governs cancellations and refunds for stay bookings made through Namah Stay. By making a booking on our platform, you agree to the terms outlined in this policy.
Cancellation by Customer
Channels & eligibility parameters
Cancellation requests must be submitted through:
- Phone
- Official booking communication channel
Refund eligibility depends upon:
- Property cancellation policy
- Booking type
- Promotional offers
- Time remaining before check-in
Standard Cancellation Guidelines
Tiered refund rules based on time of cancellation
Unless otherwise specified by the property, standard guidelines apply:
Full Refund
Eligible for full refund after deduction of payment gateway or convenience charges (if applicable).
Partial Refund
Partial refund may apply as per partner property terms and policies.
No Refund Available
Refund may not be available for last-minute cancellations within 72 hours.
No Show Policy
Failure to arrive at check-in
No refund shall be provided in case of a No Show (guest failing to check in without prior valid cancellation).
Individual properties may have specific cancellation terms, which will prevail where applicable.
Non-Refundable Bookings
Special offers & non-refundable stay types
The following category of stay bookings are generally non-refundable:
Cancellation by Namah Stay
Platform-initiated cancellations & remedies
If a booking is cancelled by Namah Stay due to property unavailability, operational issues, force majeure, or technical errors:
Full Refund
100% refund returned to original payment mode.
Alternative Lodging
Equivalent alternative accommodation (subject to availability).
Refund Timeline
Credit processing duration
Approved refunds are generally processed within 7–10 business days after approval.
The actual credit reflection timeline depends on the customer's bank or payment service provider.
Payment Gateway Charges
Non-refundable processing fees
Convenience fees, payment gateway charges, taxes, or other non-refundable processing charges may be deducted where applicable and permitted by law.
Force Majeure
Unforeseen external circumstances
Refunds for cancellations arising from events beyond reasonable control (including natural disasters, government restrictions, pandemics, or similar circumstances) will be handled in accordance with the applicable property's policy and prevailing legal requirements.
Contact for Refunds
For cancellation or refund assistance